How to See a Doctor
Our advice calls operate between the hours of 8am and 11am only. There are a set number of calls available each day with the GP. There is also an option to book appointments 24 hours in advance if you feel you need to see a GP face-to-face. However we would advise that the amount of available appointments have been reduced as each appointment is now 15 minutes. If you telephone and there are no advice calls or appointments left, regrettably we can only ask that you try again the following day.
If you are in need of medical assistance, please contact the Surgery during these times and pass on as much detail as possible to our reception staff who will arrange for your call to be triaged by a Doctor.
The triage system, whereby anyone who requires urgent medical attention remains in place. Anyone who requires to see a Doctor should give the fullest details to the receptionist who will pass on this information without delay to allow a Doctor to call the patient back and consider how best to proceed. PLEASE DO NOT ABUSE THIS AND ONLY ASK FOR A DOCTOR TO CALL BACK IF IT IS ABSOLUTELY NECESSARY.
Nurse appointments are available for injections, cervical screening, annual health checks and pill checks as always.
Please note that the surgery is closed to telephone calls between 12.30pm and 1.30pm. You should only call during this time if you have an urgent medical matter which cannot wait.
Requests for HOME VISITS must be made before 10.30am in order to enable the Doctors to prioritise these visits.
Finally, if unfortunately there are no appointments left when you call, there is nothing we can do but ask you to try again the next day. Venting your frustration at the reception staff by being rude or abusive will not remedy the situation, suddenly create the appointment you desire or lessen the stress for you or them. It is all the more important that you ensure you attend any appointment you have booked and if you no longer require that appointment, please telephone at the earliest opportunity to cancel it.